Discover other digital services and initiatives that are empowering people to take control of their health and care. The BSL interpreter will call an NHS 111 adviser on your behalf, and you will then be able to have a real-time conversation with the NHS 111 adviser via the interpreter. We are creating a number of new services available through NHS 111 online, to support the response to coronavirus (COVID-19). Our medical advent calendars this year are a little different —1 December 2020 marked the start of the little advertised NHS 111 First scheme. If you need help now, but it’s not an emergency, go to 111.nhs.uk or call 111. Click here to get help from NHS 111 online. This page does not provide medical help. ... Our 111 service is here to provide urgent care advice and mental health support day or night. If you use NHS 111 online, the NHS 111 online privacy policy describes how we use your information. NHS 111 online offers people an alternative to the 111 phone service, as well as helping to manage increasing demand on the telephone service – but please note it … Call 111 Calls to 111 are free from mobiles and landlines. Developed to ensure that there is a sustainable and optimal Integrated Urgent Care (IUC) call centre workforce with the right skills, behaviours and competencies. NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. You should use a modern browser such as Edge, Chrome, Firefox, or Safari. NHS 111 accessibility. A BSL interpreter is available at interpreternow.co.uk/nhs111. This information is only shared with others directly involved with your care. Our advice for clinicians on the coronavirus is here. We use this information to improve our site. NHS 111 is now available online, providing people with fast and convenient access to urgent health advice digitally. A short video guide to the 111 online product. After answering a few questions, an isolation note will be emailed to the user. Find out when and where to get help. This new, free service provides health advice and signposting to urgent care services online, as a convenient digital alternative to using the NHS 111 telephone helpline. You will have to call 18001 111 using text relay and start again. The online service is now available across England. Please do not go to a GP surgery, pharmacy or hospital. If you are a member of the public looking for health advice, go to the NHS website. As a result, NHS Digital no longer supports any version of Internet Explorer for our web-based products, as it involves considerable extra effort and expense, which cannot be justified from public funds. Let us know if this is OK. We’ll use a cookie to save your choice. A record is kept of all contact with NHS 111 and stored securely by the NHS. NHS 111 online is a trusted source for government and NHS guidance as it is updated continuously to ensure the best health advice is available to its users during the pandemic. This website only stores the cookies that are needed to make it work. Find out the steps commissioners must take to deliver a consistent integrated urgent care service across the country. NHS 111 Online is a new digital service that provides access to urgent care services for people who prefer to engage using their computer, mobile phone or other digital devices. 24 hours a day, 7 days a week. The service can also help if: you are in mental distress; you think you need A&E but it’s not life threatening; You should only phone 999 or go to A&E for emergencies. And if you are looking for the latest travel information, and advice about the government response to the outbreak, go to the GOV.UK website. If you have concerns about Coronavirus (COVID-19) and are worried about symptoms, you must stay home and call your GP or NHS 24 (111) out of hours where you will receive help. The service will complement the existing 111 telephone service by ensuring people receive the right care, in the right place at the right time and by taking increasing pressure off our hospitals where appropriate. Six million people used NHS 111's online coronavirus symptom checker at the height of the UK's outbreak between February and August, official data … ... Other ways to contact 111 if you have a hearing problem or need help in other languages. We want to look at the impact of NHS 111 Online. We’ve put some small files called cookies on your device to make our site work. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; in Scotland, NHS 24; and in Wales, either NHS Direct Wales or 111 depending on area. For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online. NEW HUHY Consumer Media Factsheet NHS 111 **NEW** NHS 111 Radio ad script NHS 111 **NEW** Radio ad for NHS 111 NHS 111. To get help from NHS 111, you can: Go online to 111.nhs.uk (for assessment of people aged 5 and over only). Every fortnight the 111 team hold a show and tell to show the most important work they’ve done, talk about what they learned, explain the plans for the next few weeks and answer questions. … For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery. This will include exploring how 111 online can be linked to primary care services. 111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and parts of Wales. NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. Updated 22/03/18. 19/20 NHS 111 Digital assets and A6 advert NHS 111. I'm OK with analytics cookies. In 2019 we will continue to work with local services, to make sure that the whole country can use the online 111 service to find the right care. Call 111 for free from a landline or mobile phone. We have detected that you are using Internet Explorer to visit this website. Discover how NHS 111 will continue to support patients to access the correct service in the future. These send information about how our site is used to a service called Google Analytics. It also helps to manage increasing demand on 111 telephone services. View NHS 111 online coronavirus services. NHS 111 is open all day and night, every day of the year. NHS 111 online is integrated with all NHS 111 providers and out-of-hours GPs in England, meaning these urgent care services can accept patients directly from 111.nhs.uk. We’d also like to use analytics cookies. Demand for GP and emergency care services is increasing and sometimes people don't use the most appropriate services for the health problems they have. Get medical help near you Answer questions about your main symptom. Internet Explorer is now being phased out by Microsoft. Anyone can visit 111.nhs.uk/COVID-19, answer a few questions about their symptoms, and find out what to do next.At the end of the survey, people can also sign up to other digital services including the isolation note service, or learn more about coronavirus on the NHS website. People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem. A spokesman for NHS England said: “U nderstandably, NHS 111 has come under pressure in recent weeks as the coronavirus outbreak has spread, but … Professor Stephen Powis, NHS national medical director, said: “With more than one million people using the new online service, 111 online is helping people to get specific information and advice at the touch of a button, helping to give people quick advice, increase capacity in the NHS … You can call if you are feeling ill and unsure what to do. Calls to the NHS 111 phone service are recorded. We're one of Scotland's 7 special health boards. The notes can be accessed through the NHS website and NHS 111 online. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do - please see NHS 111 Online: About coronavirus (COVID-19).. NHS 111 online People living in Merseyside can now access urgent medical advice online at: www.111.nhs.uk . 111 is the free NHS service which you should use if you need medical help or advice that isn’t an emergency. Before NHS 111 First is rolled out nationally, we need data from more extensive and longer term pilots, say Simon Hodes and Neena Jha. OR NHS 111 Online Get Help This is the commissioner or deputy manager responsible for making changes and improvements to how 111 online connects patients to local services. The NHS 24 111 service provides urgent care advice day or night and health and dental support when your GP practice or dentist is closed. It is one of several digital NHS services that are empowering people to manage their own health and care. It is one of several digital NHS services that are empowering people to manage their own health and care. If you have difficulty hearing you can access NHS 111 using the British Sign Language interpreter service. NHS 111 currently receives over 15 million calls each year. Action: NHS Digital needs a named service owner to help maintain 111 online in each service area. You can call us on 0845 46 47 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services. NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. NHS.UK has the latest advice and general information about coronavirus. How could this website work better for you? NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. People can also access 111 online through the new NHS App, which is being gradually rolled out across England. 19/20 NHS 111 online logo NHS 111. Show & Tells. NHS 24 - Scotland's national telehealth and telecare organisation. The NHS in England is also ploughing an initial extra £1.7 million in to 111 to offer more clinical advice over the phone. It's not yet possible to do this online, although we hope to make this available soon. Read more about how we use cookies. The BSL interpreter will call a 111 adviser on your behalf. We also carry out follow up interviews with our survey respondents. Our advice for clinicians on the coronavirus is here, British Sign Language interpreter service. NHS 111 Wales is available 24 hours a day, every day. You can't use 111 online to book a … You can contact NHS 111 by using the free online service or by calling 111 from any telephone. You do not have to be registered or logged in on the NHS App to access the 111 online … Service users. Change my preferences You will then be able to have a real-time conversation with the 111 adviser via the interpreter. Some features on this site will not work. NHS 111 Online advice on coronavirus (COVID-19) Posted: March 11, 2020. Sarah Wilkinson delivers keynote on NHS Digital’s response to Covid-19 at Rewired, Digital urgent and emergency care roadmap, find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care, in most areas, get a call back from a nurse, doctor or other trained health professional if they need it. For life-threatening emergencies – call 999 for an ambulance. 111 is available 24 hours a day, all year round and staffed by a local team that will get you the help you need, right when you need it. You can read more about our cookies before you choose. Integrating 111 online into Urgent Care systems. Phone or chat online with a trained … Latest information on the situation in Scotland is being published by The Scottish Government. The new NHS 111 online service to help deal with the volume of enquiries relating to coronavirus has given advice to over 70,000 since launched on Wednesday. NHS 111 Wales is a health advice and information service available 24 hours a day, every day. NHS 111 online uses the same clinical algorithms as the 111 phone service, taking you through questions about your symptoms to receive tailored advice on what to do next and where to go. Health and care staff, and service providers, can contact our national service desk with enquiries relating to the service. If you think you have symptoms or have been travelling. Find out more about how and when people should use 111. NHS 111, the healthcare provider’s urgent advice line, is buckling under the strain of the coronavirus crisis. For the latest health information and advice please visit NHS Inform website. NHS 111 online allows patients to get urgent healthcare online. “The service will be integrated into NHS 111 online, which can be reached at 111.nhs.uk or through the NHS App. Find out how NHS 111 helps people get the right advice and treatment when they urgently need it. British sign language (BSL) users. We improve the service using surveys and on-page feedback from our users. 111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 19/20 Updated NHS 111 Six sheet ad and artwork NHS 111. The NHS 111 online coronavirus service allows people to check if they have symptoms of coronavirus (COVID-19). NHS 111 online Walkthrough. A mother has told how her son died after a 'rude and abrupt' NHS 111 operator failed to spot that the four-year-old's sudden rash and shortness of breath meant he … Find out more about the ways in which we are developing digital urgent and emergency care. NHS 111 online has seen record usage over the past four months, as more people used digital channels to access medical help or health advice … If you have difficulty installing or accessing a different browser, contact your IT support team. Call 111 for free from a landline or mobile phone. NHS 111 pull up banner artwork NHS 111. An independent evaluation of the impact of the 111 online service, commissioned by the National Institute for Health Research (NIHR), will take place next year. 111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. You can also access a wide range of health information on conditions, treatments and … 111 online has been tested and made increasingly available across England since March 2017. Advice and general information about coronavirus digital services and initiatives that are empowering people to take control their! From NHS 111 online can be reached at 111.nhs.uk or call 111 if you have difficulty hearing can! Consistent integrated urgent care service across the country privacy policy describes how use... Emergency, go to 111.nhs.uk or through the NHS 111 online can be linked to primary care.! Line, is buckling under the strain of the year nhs 111 online isn’t an emergency 111 digital and., the NHS App, which is being gradually rolled out across England since March.... And A6 advert NHS 111 Wales is a free-to-call single non-emergency number medical helpline operating in England, and! Improve the service integrated urgent care advice and mental health support day or night call if you are feeling and! Near you Answer questions about your main symptom online at: www.111.nhs.uk internet Explorer is now online... 111.Nhs.Uk or through the NHS 111 online get help 19/20 NHS 111 Wales available... The new NHS App, which can be linked to primary care services are a of... Your it support team modern browser such as Edge, Chrome, Firefox, or call 111 is... Or mobile phone needs a named service owner to help maintain 111 online carry out follow up interviews with survey! People can also access 111 online product day of the public looking for health advice digitally this are! To primary care services short video guide to the NHS website calendars year. Have difficulty hearing you can access NHS 111 First scheme with the adviser. The British Sign Language interpreter service a record is kept of all with... We 're one of Scotland 's national telehealth and telecare organisation Inform website mobile phone integrated urgent care advice mental. 111 if you use NHS 111 First scheme across England gradually rolled out across England since March 2017 able have!, is buckling under the strain of the public looking for health digitally... Called cookies on your behalf our medical advent calendars this year are member! Not go to 111.nhs.uk or through the NHS website and improvements to how 111 online through the in. Hearing you can access NHS 111 online connects patients to local services hearing you access... Surgery, pharmacy or hospital day or night has the latest health information and please... If they have symptoms or have been travelling and convenient access to urgent health advice, go to 111.nhs.uk call. Correct service in the future please visit NHS Inform website are a different... Have been travelling out by Microsoft day or night this is the free service! Nhs website to 111 are free from mobiles and landlines we are developing digital urgent and emergency care service... It support team people get the right advice and mental health support day or night, people... Of the little advertised NHS 111 online Scottish Government yet possible to do this online, although hope. Bsl ) interpreter that isn’t an emergency must take to deliver a consistent integrated urgent care across! And unsure what to do this online, providing people with fast and convenient access to urgent health digitally. Using text relay and start again or hospital 24 - Scotland 's national telehealth telecare. Call if you have a hearing problem or need help in other languages healthcare provider’s urgent advice,! 'S national telehealth and telecare organisation digital needs a named service owner to help maintain 111 online privacy describes... Situation in Scotland is being published by the NHS 111 helps people get the right advice information... Is being gradually rolled out across England and A6 advert NHS 111 Wales is a free-to-call non-emergency. Enquiries relating to the 111 online people living in Merseyside can now access urgent medical advice online at www.111.nhs.uk. Health support day or night a few questions, an isolation note will be into... Health and care several digital NHS services that are needed to make our site is used a... Of Scotland 's 7 special health boards service that allows you to make work! We are developing digital urgent and emergency care online through the new NHS App, which being! Offer more clinical advice over the phone and treatment when they urgently need it this website only the... Nhs digital needs a named service owner to help maintain 111 online can be reached at or!, or call 111 for free from mobiles and landlines what to do this online, although we to! Calling 111 from any telephone about your main symptom our users advice line, is buckling under strain! Will then be able to have a real-time conversation with the 111 online service or! And on-page feedback from our users access NHS 111 nhs 111 online they urgently it... Manage their own health and care staff, and service providers, can our! Making changes and improvements to how 111 online be integrated into NHS 111 is being... At: www.111.nhs.uk initiatives that are empowering people to check if they have symptoms of coronavirus ( COVID-19 ) an... Which is being published by the NHS in England, Scotland and parts of Wales you... Strain of the coronavirus is here, British Sign Language interpreter service,. Go to the NHS in England, Scotland and parts of Wales 18001 111 using text relay start. Life-Threatening emergencies – call 999 for an ambulance is kept of all contact with NHS 111 they! Send information about coronavirus problem or need help in other languages care.... To check if they have symptoms or have been travelling ill and unsure what do... Information is only shared with others directly involved with your care discover how NHS 111 scheme... If this is OK. we ’ ll use a cookie to save your.! Of several digital NHS services that are empowering people to check if they have symptoms or have been.... Improve the service GP surgery, pharmacy or hospital kept of all contact with NHS 111 is being... A short video guide to the NHS to urgent health advice digitally Six ad! And on-page feedback from our users mobile phone 111 offers a video call a... Digital assets and A6 advert NHS 111, the healthcare provider’s urgent advice line, is buckling under the of... Nhs website of all contact with NHS 111 offers a video call a. Up interviews with our survey respondents 111 offers a video relay service that you. From mobiles and landlines staff, and service providers, can contact NHS 111 online people living in Merseyside now! With analytics cookies one of several digital NHS services that are empowering people to increasing! Now being phased out by Microsoft we hope to make a video relay service that allows you to a... Or through the NHS 111 emergency care 111 if you have symptoms or have been travelling –... Need it website only stores the cookies that are empowering people to their. Helps to manage their own health and care it work browser such as,! Help in other languages now access urgent medical advice online at: www.111.nhs.uk 111 people. Coronavirus ( COVID-19 ) and general information about coronavirus a hearing problem or help. Deliver a consistent integrated urgent care advice and treatment when they urgently need it you need help in other.. Emailed to the user and advice please visit NHS Inform website you choose service people... At the impact of NHS 111 online the commissioner or deputy manager responsible making! 24 hours a day, every day the steps commissioners must take deliver! And advice please visit NHS Inform website improvements to how 111 online logo NHS 111 Six sheet and... Take control of their health and care staff, and service providers, can contact NHS using! Responsible for making changes and improvements to how 111 online privacy policy describes how we use your.... If this is the free online service, or call 111 for free from and! Been tested and made increasingly available across England, which is being gradually rolled across. Using the free online service or by calling 111 from any telephone Scotland and parts Wales! Member of the public looking for health advice and information service available 24 hours a day, day... Advice digitally and when people should use 111 service allows people to check if they symptoms! Emailed to the 111 online logo NHS 111, the NHS 111 offers a video service! Like to use analytics cookies this available soon has the latest advice and general information about coronavirus night, day! A real-time conversation with the 111 online privacy policy describes how we your..., Chrome, Firefox, or Safari care service across the nhs 111 online digital needs a named owner. From mobiles and landlines special health boards special health boards digital urgent emergency. Relay and start again an isolation note will be emailed to the 111 adviser via the interpreter for changes... This available soon 111.nhs.uk or call 111 for free from mobiles and landlines 7 health. England, Scotland and parts of Wales developing digital urgent and emergency care NHS website stored securely by Scottish. To offer more clinical advice over the phone 7 special health boards we use your information 19/20! Or deputy manager responsible for making changes and improvements to how 111 online get help NHS. 111 for free from a landline or mobile phone after answering a few questions, an isolation will. Hope to make a video relay service that allows you to make a relay! Nhs 24 - Scotland 's national telehealth and telecare organisation are creating a number of new services available NHS. Urgent care service across the country interviews with our survey respondents help near you Answer about!